How to Fix Netflix Frozen on Samsung TV?

Sharing is caring!

Netflix Frozen on Samsung TV: Nowadays, we are more frequently accessing various online streaming apps or OTT platforms like Netflix, Amazon Prime, etc. The reason for this usage is an increase in the number of movies and TV shows released on the OT platforms.

On the other hand, Smart TVs like Samsung TVs come with built-in Netflix apps and other essential apps. So, we expect those applications to run properly on our Smart TVs without any interruptions.

In case of any errors or issues in the Netflix app on Samsung TV, most people might not know how to solve them. So, we shall discuss the possible fixes we can do to solve the Netflix Frozen issue.

Check this post: How to Fix Disney Plus Not Working on Samsung Smart TV?

How to Fix Netflix Frozen on Samsung Smart TV?

Usually, we will try to find out the reason behind an issue before sorting it out. However, we could not find a specific reason for this Netflix Frozen issue to resolve it.

So, we can try some possible fixes to sort out the issue in an easier way in this guide. You can scroll down and check out the fixes to try it on your Samsung TV to get a solution for this issue.

Netflix Frozen on Samsung TV
How to Fix Netflix Frozen on Samsung TV?

Check Your Internet Connection

Most of the time the problem may be caused by our side like poor internet connection. Yes, if your Samsung TV is not connected to a strong and stable internet connection, you will face this issue. So, check whether your TV is connected to a good internet source and whether the internet speed is sufficient to access Netflix.

Restart Your Samsung TV

The next issue caused by your side may be within your Smart TV other than the internet connection. If your TV has a problem and working slowly or gets stuck at times, it may lead to freezing of apps. So, restart your Samsung TV by unplugging it and leaving it for a few minutes. After 2 minutes replug your Samsung TV and try accessing the Netflix app.

Sign out of the Netflix App

Another possible reason for this Netflix frozen issue may be within the app and its server. Hence, you can sign out of the Netflix app and log in to the app again to resolve the issue. You can follow the below short steps to sign out of the Netflix app from your Smart TV.

  1. Before anything, go to the Netflix Profile section.
  2. Now, select the Options button on the left side of the screen.
  3. Then, choose the “Get Help” option.
  4. Further, select the “Log Out” option and confirm it by selecting “Yes”.

Even you can use a shortcut code on the Netflix home screen to log out from Samsung TV. Code: Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up.

You can log in back to the app after a few minutes to check whether Netflix is working properly on your Samsung TV.

Recommended for you: How to Fix HBO Max Not Working on Samsung Smart TV? 

Check for Updates or Reinstall the App

Sometimes, this freezing problem occurs if you are using an outdated app. Hence, you should check for updates and update your Netflix app to try accessing the app again. If there are no updates, you can uninstall the Netflix app and reinstall it after a few minutes. Then, you shall open the Netflix app on your TV again to check whether it is working properly.

Verify Your Netflix Subscription Pack

Another thing you have to check from your side is the subscription pack of Netflix. So, you have to ensure that you have an active subscription to Netflix and a valid pack that allows you to access the app. If not, you can subscribe to a Netflix pack or you can contact the customer service of Netflix in case of any issues.

Contact Your Internet Service Provider

If you have found that the problem is within the internet connection, try to resolve it. But you shall seek the help of your internet service provider if you can not resolve the problem by yourself. 

Contact Samsung

If any of the above fixes do not work out for you, you can contact the customer service center at Samsung. You should clearly explain your issue and the fixes you tried out to make them understand. Then, follow their assistance to solve the Netflix Frozen issue on your Samsung Smart TV.

You may like this: How to Fix Samsung Smart TV Error Code 800?


Thus these are all the possible fixes we tried to explain to you to resolve the Netflix frozen problem on your TV. Though the reason for the problem is not known, you can try the fixes one by one to find it out and sort it out.

It all takes a few minutes to try this out and fix the problem. Hope you have found a way to fix this issue and access the Netflix app seamlessly by going through this article.